Terms and Conditions
Welcome to Perceptive Heating. By using our website and services, you agree to the following terms and conditions provided in the boxes below and within the PDF file named Perceptive Heating Terms and Conditions . If you do not agree, please do not use our services. We reserve the right to modify these terms at any time. The latest version will be posted on our website.
Services
We provide heating installation, maintenance, and repair services. All services are subject to availability, and we reserve the right to refuse service at our discretion.
Full Terms and Conditions PDF
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Bookings & Payments
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All bookings require accurate information and may require an advance payment.
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Payments are processed securely through third-party providers.
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Cancellations may be subject to fees as outlined in our cancellation policy.
User Obligations
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You must provide accurate information when booking our services.
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You agree not to misuse our website or services in any way that violates applicable laws.
Cancellation Policy
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Cancellations made within 24-48 hours of the scheduled service will be subject to a 50% cancellation fee.
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Cancellations made within 24 hours of the scheduled service will be subject to a 100% cancellation fee.
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Rescheduling is subject to availability and may incur additional charges.
Use of Content
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All content on this website, including text, images, logos, and service descriptions, is the property of Perceptive Heating and is protected by copyright laws.
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Users may not copy, reproduce, distribute, or modify any content from our website without prior written consent.
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Any unauthorized use of our content may result in legal action.
Privacy Policy
Perceptive Heating is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website [www.perceptiveheating.co.uk] or use our services.
Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, and address when you contact us or book a service.
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Payment Information: If you purchase services, we collect billing details, though payments are processed securely through third-party providers.
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Technical Information: IP address, browser type, and usage data collected via cookies and analytics tools.
Data Security
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We implement security measures to protect your personal data. However, no system is completely secure, so we cannot guarantee absolute security.
Cookies and Tracking Technologies
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We use cookies to enhance user experience and analyze website performance. You can manage cookie settings via your browser.
How We Use Your Information
We use your information to:
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Provide heating services and process bookings.
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Respond to inquiries and customer support requests.
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Improve our website and services.
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Send promotional offers (only with your consent).
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Comply with legal obligations.
Third Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy from time to time. The latest version will be posted on our website with the updated effective date.
Sharing Your Information
We do not sell your data. However, we may share your information with:
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Service Providers: Third-party contractors assisting with service delivery.
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Legal Authorities: If required by law or to protect our rights.
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Marketing Partners: With consent, for relevant promotions.
Your Rights
Depending on your location, you may have rights to:
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Access, update, or delete your personal data.
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Opt-out of marketing communications.
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Restrict processing or request data portability.
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To exercise your rights, contact us at info@perceptiveheating.co.uk
Contact Us
For any questions regarding these terms or our privacy policy, contact us at:
Perceptive Heating
info@perceptiveheating.co.uk
01493 806 985